Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

What are the delivery charges for orders from the Online Shop?

Following are the delivery charges:

*Australia Post Shipping Parcel Post : $9.13

*Australia Post Shipping Express Post:  $12.43

Delivery for orders over $99 are always FREE!

*charges may vary slightly on checkout page depending on your delivery postal code

Which payment methods are accepted in the Online Shop?

We accept following payment methods:

Vape Empire Accepted Payments

 

 

How long will delivery take?

Delivery duration vary with location. Our estimated duration are as follows:

Australia Post Shipping Parcel Post:

Delivered in 2 business days.

Australia Post Shipping Express Post:

Guaranteed Next Business Day within the Express Post network (If posted on any business day Monday to Friday in accordance with the conditions set out on the item.

We will provide you with the tracking code so that you can always check the status of your order. 

How secure is shopping in the Online Shop? Is my data protected?

Data privacy and customer safety is our top most priority. All the information that has been captured within the website including payment information are encrypted and stored securely. We do not disclose any consumer information. To know more, visit our privacy policy page. 

What exactly happens after ordering?

Once your order details and payment has been confirmed, We will send you an conformation email and keep you updated with your order status on every stage. 

Do I receive an invoice for my order?

YES! Invoice for every purchase will be emailed to you the moment your payment has been accepted. Your order history and invoice can also be viewed within My Account page.